Most of you Geekoholics by now have probably come to know that the recently released iPhone 4, Apple’s latest iPhone model has a lot of flaws in it. The most irritating of all these flaws being the cell phone reception problem. It seems to be a problem with the antenna and Apple has no answers for it. Now what Apple is doing, is training its employees to deal with the fiasco. The guys down at BoyGeniusReport were able to get access to  document  through some connections down at Apple. This document states down Procedures for Apple’s AppleCare representatives to follow while dealing with any reception complaint regarding the iPhone 4.

The following is a text from the document

1. Keep all of the positioning statements in the BN handy – your tone when delivering this information is important.

a. The iPhone 4’s wireless performance is the best we have ever shipped. Our testing shows that iPhone 4’s overall antenna performance is better than iPhone 3GS.

b. Gripping almost any mobile phone in certain places will reduce its reception. This is true of the iPhone 4, the iPhone 3GS, and many other phones we have tested. It is a fact of life in the wireless world.

c. If you are experiencing this on your iPhone 3GS, avoid covering the bottom-right side with your hand.

d. If you are experiencing this on your iPhone 4, avoid covering the black strip in the lower-left corner of the metal band.

e. The use of a case or Bumper that is made out of rubber or plastic may improve wireless performance by keeping your hand from directly covering these areas.

2. Do not perform warranty service. Use the positioning above for any customer questions or concerns.

3. Don’t forget YOU STILL NEED to probe and troubleshoot. If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band.

4. ONLY escalate if the issue exists when the phone is not held AND you cannot resolve it.

5. We ARE NOT appeasing customers with free bumpers – DON’T promise a free bumper to customers.

It appears that Apple are taking a stand that there is nothing wrong with the antenna. Probably that is not surprising since no company will accept it when their mainline product has an unrecoverable bra.

Update:

As news comes in, it seems that Apple had posted three job listings in search of 3 Antenna Engineers the same day (June 23rd) the reception issues came into light. The listings was unearthed by Engadget. Here is a small snippet from the job description.

“Define and implement antenna system architecture to optimize the radiation performance for wireless portable devices [...] The The candidate should be able to design antennas suitable for wireless handheld devices with excellent radiation performance [...] Work closely with other RF and antenna design engineers, mechanical and industrial designers, and EMC engineers to integrate the antenna design in our products.”

The Do-It-Yourself Fix for iPhone 4 Antenna Flaw

The people down at LifeHacker have come up with a cheap and Do-It-Yourself Fix for the antenna Flaw. All you have got to do is buy yourself a silicon like charity bracelets. You can get them from vending machines or just keep an eye out during your daily travels where they are readily available at checkout counters in support of various charities. You can also try out with some similar bracelets that you can get in your local stores.

Even though this seems to work for many but I really do not think many would agree to spoil the grandeur of the iPhone by putting a band around it.

Shiva Chettri is a young web entrepreneur, designer and a SEO Analyst and Consultant. You can find him blogging at Netchunks about Technology, SEO and Blogging

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